Railways launch mobile phone app, portal to register complaints

Source:  www.india.com

New Delhi, Mar 3: Railways today launched a mobile phone App and also an online portal with a view to providing customers with “an effective forum to lodge complaints”.

“There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints,” Railway Minister Suresh Prabhu said after launching the portal and the App here.

He said that besides registering complaints, people can also use these forums to send suggestions for improving railway services. ”Valuable suggestions on the newly-launched portal can be incorporated… if found suitable,” he said.

Passengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions. Passengers can also SMS their complaints to the number: 9717630982.

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