Indian Railways roll out text message service to get coaches cleaned

By Jyotika Sood  www.livemint.com

Indian Railways on Friday rolled out a Clean My Coach service that allows train passengers to get their coaches cleaned by sending a text message or an online request.

To avail of this service, passengers need to text their CLEAN#PNR number to 58888 or also log on to the website www.cleanmycoach.com and enter their requests.

The request using a software named OBSERVE (On Board Services) will forward the request to the mobile phone of a cleaner present in the train. The Railway Administration will also simultaneously receive an intimation of such requests for follow-up. More info

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