eGovWatch: Indian Railways launches passenger complaint portal, Mobile App


After three days of the budget, Railways on Monday launched a mobile phone App and also an online portal with a view to providing customers with “an effective forum to lodge complaints”.

People can also use these forums to send suggestions for  improving railway services.

“There should not be any complaints ideally, but if about 3 crore passengers will travel in more than 10,000 trains daily, some complaints might come up.

“So, there should be an effective forum to lodge complaints,” Railway Minister Suresh Prabhu said after launching the portal and the App.

“Valuable suggestions on the newly-launched portal can be incorporated… if found suitable,” he said.

Passengers can lodge their complaints and suggestions on the webpage One can also download the mobile App from the URL for registering complaints and sending suggestions.

Passengers can also SMS their complaints to the number: 9717630982. More info


Author: admin