Digital Shift Will Drive Expansion of Indian Rail Network


Online and mobile bookings for India’s extensive rail network are becoming a strong driver of e-commerce in the country, reveals the WTM Global Trends Report 2014, in association with Euromonitor International, released today (Monday 3 November) at World Travel Market.

The Indian Railways Company (IRCTC) website is now capable of taking online bookings, as can online travel agents (OTAs) such as Yatra, Cleartrip and MakeMyTrip.

The report says that online rail bookings in India increased by 300% between March 2013 and March 2014. Mobile is also an increasingly important channel for rail bookings. Mobile internet subscriptions reached 72 million in 2013, more than 70% of total internet subscriptions in the country. The IRCTC site allows bookings via SMS messaging for people who have connected their mobile phone number to their bank account.

And offline travel agents are also seeing the benefits as they can book tickets for people without internet access. However, many foreign travellers in India prefer to book their online train tickets through OTAs as IRCTC only accepts American Express credit cards from international tourists.

The WTM Global Trends Report 2014 points out that the IRCTC’s focus on digital bookings is part of its overall plan to improve the network, including the development of six high-speed routes linking major cities in an effort to compete with the country’s rapidly expanding low-cost airlines. The new Indian government which came to power this May, is a strong supporter of domestic and inbound tourism. More info

Author: admin